Fun Fact About Me

When I first started applying for a job in the BPO industry, I failed 46 interviews! That was mainly because of my poor communication skills, English grammar, and English pronunciation and tonality. Sometimes, they gave me feedback, and I made sure to remember it and research how to improve. Other times, they didn’t give feedback at all, so I went back to the Internet to learn how to pass interviews in English. Working in an Internet Café really helped me because it gave me free access to the Internet, where I listened to many English conversations. I even used an MP3 device to download and listen to English conversations while I slept.

But after I got hired, I became one of the top performers and consistently earned awards for a whole year.

Jahn Bontia

I received many freebies like canned foods, snacks, and even cash prizes for being one of the best in getting customer surveys. I usually got 7-22 double positive surveys daily (one for me as the agent and one for the company), while other agents got only 1-3 surveys a day, sometimes even negative ones. I can confidently say that I am really good at taking care of my clients and closing deals.

I’m really proud of my journey and grateful to everyone who helped me along the way. I love what I do and I’m excited to help more clients achieve their goals!